About Me
I'm Simon, a user experience designer and full-stack software developer with a unique journey from law and IT support to crafting secure, user-centric digital experiences. My foundation isn't just in code; it's in understanding people. With a background in User Experience Design and extensive experience in frontline IT support, I build intuitive and engaging front-ends that solve real-world problems for real users. I thrive on transforming complex challenges into seamless, accessible applications. My legal training honed my analytical and logical thinking, skills I now leverage to design and architect robust, efficient front-end and back-end systems. My passion for building fundamentally secure solutions is backed by my intensive Full Stack Developer course with Codecademy and my upcoming MSc in Computer Science with Cyber Security from the University of York. I am driven to build elegant, full-stack solutions that are as secure as they are user-friendly. Let's create something exceptional together.
Projects
Education
- Full Stack Developer Certificate - Codecademy (Sept 2025 - Present)
- Master's Degree in Computer Science with Cyber Security - University of York (March 2025 - Present)
- Postgraduate Certificate in User Experience Design - Birmingham City University (Sept 2022 - Sept 2023)
- Undergraduate Degree in LLB (Hons) Law - University of Worcester (Sept 2017 - Sept 2020)
Focusing on front-end and back-end development, including HTML, CSS, JavaScript (React.js, Node.js, and MongoDB), Portfolio building, designing and building projects from the ground up, with an emphasis on responsive design, and creating user-friendly interfaces.
Studying Security Engineering, Cyber Security Threats, Algorithms and Data Structures, Advanced Programming, Computer Architecture and Operating Systems, Computer and Mobile Networks, Software Engineering, Artificial Intelligence, Machine Learning, and Python Programming Language.
Focused on user-centered design principles, conducting user research, and creating wireframes and prototypes. Collaborated with cross-functional teams to enhance user experiences.
Studied various aspects of law, including contract law, criminal law, and constitutional law. Developed strong analytical and research skills, with a focus on legal writing and argumentation.
Experience
- ICT Support Technician - Unimetals Ltd (May 2024 - Present)
- ICT Support Technician - BDR Voice & Data Ltd (Sept 2023 - Oct 2023)
- Operations Team Member - KFC UK & Ireland (Sept 2022 - Sept 2023)
- ICT Support Technician - PFM Inteligence Europe Ltd (Nov 2021 - Feb 2022)
Frontline software/hardware support, resolving 95% of user queries within the first contact. Developed helpdesk procedures, improving response times. Daily backups, hardware deployment/repair, user account management, and IT procurement assistance.
Provided IT solutions using Salesforce, CMD, and remote tools. Resolved 90% of incidents within SLA, demonstrating strong problem-solving skills. Configuration and deployment of new hardware and software
Provided excellent customer service, maintained cleanliness, and handled cash transactions efficiently.
Drove a 95% reduction in site response times by overhauling the IT support workflow and managing the full lifecycle of helpdesk tickets from diagnosis to resolution. Acted as a key member of the Project Management Team, coordinating the national deployment and scheduling of IT Field Engineers for hardware installations and repairs.